Frequently Asked Questions

Please read through our FAQs

Whilst we often get general IT related queries, we ask that you contact your IT support specialists, they know your printer, like we know our POS! 

Our focus is on the hardware and software WE provide.

Doing so ensures we deal with issues promptly and keep the lines open for when its really needed.

Whilst your EFTPOS terminal is connected to the POS unit, it is important to note that it is supplied and supported by third parties. Before contacting MCR, please ensure you have spoken to your merchant facility provider first, below are some numbers that might help depending on who you got your equipment from.

PCEFTPOS     (02) 9998 9800

ANZ                1800 039 025
BANK WEST    1800 230 177
CBA                 1800 730 554

Bendigo           1300 132 741    

Westpac          1800 029 749

TYRO               1300 966 639

Our support services are limited to helping you when things are not going according to plan. When it comes to training, we are always happy to provide this as a service, in fact we encourage it! Call our admin staff to book a training session today.


Absolutely!  Pick up the phone and call us or drop us an email. We love to introduce new business owners to our systems. Even if you have not dealt with us before, we are ready to put an action plan together to help with the handover.


Many devices rely on being connected inside your place of business and to the outside world, our POS systems are no different. To avoid unnecessary disruptions call us first before proceeding with any changes, even if its through your ISP or IT provider, it wont hurt and it could avoid unnecessary headaches.

Have you turned it on and off again? – Yes its cliché, but you will be surprised how often it helps. Oh, and we don’t mean pull the cord out! Do it through windows.

Need to contact us?

We are here to help. Leave us a message and we will get back to you